Category overview:

Reka-Card

General information on the Reka-Card

What is the Reka-Card?

The Reka-Card is an earmarked means of payment for holidays, leisure activities, means of transport and catering and works just like a debit card. It is connected to your Reka account and can be directly used, together with the Reka-Card PIN, as payment at a payment terminal. The Reka-Card can also be registered as currency in many webshops and apps.

What advantages does the Reka-Card offer?
  • The Reka-Card is accepted at over 6’000 acceptance points as a means of payment. 
  • You always obtain Reka-Card credit with a discount. 
  • The Reka-Card can be topped up at any time.
  • With its PIN code, the card provides security.
  • If the card is lost, it can be replaced. 
  • In the online customer portal, you can manage your Reka-Card and view your credit balance.
  • With the Reka-Card you can pay at selected webshops and apps.
Is there a Reka-Card app?

Yes, there is a Reka Money app. It is a web app that cannot be downloaded in the Apple App Store or Google Play Store. 

Install the web app by clicking on the following link and adding the app to your home screen.

Explanatory video for installation:
iOS
Android

Obtaining the Reka-Card and purchasing Reka-Card credit

How do I obtain a Reka-Card?

Many employers, employer organizations or federations offer Reka-Card credit as a fringe benefit or a bonus. Staff members receive a pay-in slip for a specific amount of Reka-Card credit. Following the first payment, they receive their personal Reka-Card by post, already loaded with their share and the employer’s contribution. If you do not have the possibility of obtaining Reka-Card credit through your employer, you can purchase Reka-Card credit directly either via Coop or from Reka. You can obtain Reka-Card credit with a 3% discount at Coop when you display your Supercard. Or you can open an online account on reka.ch and receive a 2% discount for each top-up.  

As a cardholder, how can I purchase Reka-Card credit?

You have the following possibilities: 

  • By using the quota you receive via your employer, an employer organization or a federation in the form of a QR invoice.
  • By topping up directly online via your customer portal with a 2% discount.
  • By displaying your Supercard at selected Coop sales outlets (Coop supermarkets, Jumbo and Coop City) and Coop branch offices with a 3% discount.

Reka-Card via the employer

Have you received QR invoices for the first time from your employer for the discounted purchase of Reka-Card credit? 

After your first payment, you automatically receive your personal Reka-Card. Your employer sent you an information memo to this effect with all necessary details such as e.g. the Terms and Conditions. Your human resources department will be happy to help you at any time. Here you will find a detailed explanatory video about the procedure.

Is it also possible to draw only part of the Reka-Card credit allocated by my employer?

When a card has been blocked, it is no longer accepted by the terminal. The following text is displayed: “Card blocked.” Please contact our customer service with our contact form or call +41 31 329 66 67.

How much is the account maintenance fee for a Reka Card via the employer?

The annual account management fee is CHF 15.–. Often the employer offers to pay for the yearly fee. You can find out about all fees in our fees overview.

When will the account maintenance fee be charged?

The account management fee is always due in advance for the coming year and is charged for the first time when the account is opened. If the card fee is offered by the employer, the CHF 15.– fee debit is visible on the opening day in the Reka-Card account and the following day in the balance.

Hat Reka-Card-Guthaben ein Verfalldatum?

Reka-Card-Guthaben, unabhängig von der Reka-Geld-Form (Reka-Pay, Reka-Lunch, Reka-Rail+), hat kein Verfalldatum. Die QR-Rechnungen hingegen sind nur bis zum angegebenen Verfalldatum gültig. Wird eine Rechnung nicht bis zu diesem Datum bezahlt, verliert der Mitarbeitende seinen Anspruch auf das vom Arbeitgeber angebotene vergünstigte Reka-Card-Guthaben des entsprechenden Jahres. 

Does Reka-Card credit have an expiry date?

Reka-Card credit, regardless of the form of Reka Money (Reka-Pay, Reka-Lunch, Reka-Rail+), does not have an expiry date. QR invoices, on the contrary, are only valid up until their stipulated expiry date. If an invoice is not paid by this date, the staff member loses their entitlement to the discounted Reka-Card credit offered by their employer for the corresponding year. 

Reka-Card at Coop

What percentage discount do I receive on Reka Card credit at Coop?

You benefit from a 3% discount on Reka credit, which you can load onto your Reka Card. However, you can only purchase the Reka Card at Coop if you have a Coop Supercard.

Where can I find all Coop locations that offer Reka Card top-ups?

To see an overview of all Coop locations, click here. You can then enter the name of your desired Coop branch in the search bar. Under ‘Details,’ you will find further information about the selected branch. In the “Service” category, look for the entry ‘Load Reka-Card.’ If this entry is available, you can purchase the popular leisure money at this Coop location.

What is the minimum amount I need to load onto my Reka Card at Coop?

The minimum top-up amount is CHF 10 in Reka Card credit.

Gibt es eine Aufladelimite bei Coop?

Der Maximalladebetrag pro Tag beträgt CHF 3’000.– Reka-Card-Guthaben.

Is there a top-up limit?

The maximum top-up amount per day is CHF 3’000 Reka-Card credit.

How long is the Reka Card credit purchased from Coop valid for?

The Reka Card credit on the Coop Reka Card has no expiry date. Once paid in, it is valid indefinitely.

Why is the PIN on the Reka-Card?

When you obtain your Reka-Card, it is not personalized and can immediately be used for payment at Reka acceptance points. As soon as you register your card, you can change the PIN, and your credit balance is protected.

How much is the account management fee?

The account management fee is CHF 6 per year. If you register your Reka-Card online, your account management fee will be waived for the first year and refunded to your account within a few hours. Subsequently, one year after the first top-up, the CHF 6 account management fee will be charged to your account annually.

How must I pay the account management fee?

The CHF 6 account management fee is automatically charged to the Reka account after you load it for the first time. Be sure to take this into account when you charge the card. Example: you load CHF 50 on to a Reka-Card, the CHF 6 account management fee is deducted and all you have left is an effective balance of CHF 44.

How do I get the account management fee back after registration?

The account management fee is CHF 6 per year and is charged (deducted from the balance) after the first loading. If you register online, this first account management fee is waived and refunded to your account within a few hours.

Why do I have to pay an account management fee?

The fee is charged for account management. This includes many online services: you can change your PIN, block your account, your credit balance is protected, you can check your balance and your last transactions, transfer credit to another Reka account, pay invoices from selected Reka Partners, and lots more.

 Registering the Reka-Card and customer account

Where can I register my Reka-Card?

Registration of the Reka-Card obtained at Coop

You can register your Reka-Card online under reka.ch/card. You will be guided through the registration process step by step on this page and will be able to change the PIN.

Registration of the Reka-Card via your employer

If you obtain discounted Reka-Card credit via your employer, you can proceed with the first registration directly online under “Login”. Login data will be sent to staff members together with the pay-in slips.

Why must I register my Reka-Card?

When you register your Reka-Card, your credit is secured and protected by a personal PIN. If you do not register your Reka-Card, the PIN, which is preprinted on the front of the card, provides no protection in case of loss of the card.  

Will I receive a new card after registration?

No, you can go ahead and use your Reka-Card straightaway. 

Use of the Reka-Card

Where can I use the Reka-Card as a means of payment?

The Reka-Card is accepted as a means of payment at over 6’000 acceptance points in Switzerland. You will find an overview of all acceptance points here.

  • Overnight accommodation and gastronomy: hotels, restaurants and cafés
  • Wellness and fitness: fitness centres, wellness oases and more
  • Culture and leisure: museums, leisure parks and cultural activities
  • Travel and mobility: public transport, mountain railways as well as petrol stations (AVIA, BP and Coop Pronto) and electric charging stations
  • Online acceptance points: use as currency at webshops and on apps
Where can I pay online with the Reka-Card?

Here you will find an overview of all our acceptance points where you can pay on the website or via an app. For many of the acceptance points, the invoice can be settled in the Reka customer portal. Information on the relevant payment process is displayed in the Reka customer portal when you consult the individual acceptance point.

How do I pay in the SBB Mobile app?

The Reka-Card must be registered in the app as a means of payment. In your profile in the SBB Mobile app, you will find the settings necessary for registering means of payment.

If the Reka-Card cannot be registered in the SBB Mobile app or a payment cannot be completed.

If an error notification appears during registration of the means of payment or during the payment process, this may be for the following reasons:

  • Your Reka-Card has not been activated or is blocked. You can check your card’s status under “Card management” in the customer portal. 
  • The customer portal set-up is not yet complete. You have not ticked the approval box for the GTCs, for example.
  • The login data entered for your customer portal is perhaps erroneous. On reka.ch you can re-set your password or contact the customer service.
  •  Your Reka-Card was exchanged or renewed and must be registered again.
  • Your Reka-Card credit balance is not sufficient.
  • Your Reka-Card expiry date has passed.
Does the Reka-Card need a PIN?

Yes, for contact-based payment (insertion of the Reka-Card in the pay terminal) a PIN is always necessary, except for small amounts up to CHF 80 when you can pay contactless.

Can I disable the contactless payment function? 

You can disable the contactless function for your Reka-Card in the customer portal and reactivate it again if necessary.

Is my Reka-Card transferable? 

The Reka-Card is a debit card for which there is no personal identity check during payment. Handing over your Reka-Card to a third person is however at your own risk. Reka declines any responsibility.

Reka-Card additional card

How does an additional card work? 

The additional card is linked to your Reka account in the same way as the main card. The Junior Card is limited to a monthly withdrawal limit of CHF 200. The Partner Card is not limited and works like the main card. Each additional card has its own PIN which can also be modified individually.

How much does an additional card cost? 

There is a CHF 6 annual fee for an additional card. This amount is charged to the main cardholder’s Reka account. You will find a complete review of all fees in our fees overview.

How can I obtain an additional card? 

You can apply for a Junior or a Partner Card in your customer portal.

PIN, blocking and unblocking the Reka-Card, balance and termination

How do I change the PIN?

You can change your PIN quite simply via your customer portal.

Wrong PIN entry – what now? 

After three time-independent, incorrect PIN entries, your card is blocked. Contact our Reka Money customer service on +41 31 329 66 67 or use our contact form.

I have forgotten my PIN – what should I do? 

You can change your Reka-Card PIN free of charge in the customer portal. To do this, there is no need to remember the current PIN.  

Alternatively, you can request another PIN from us, we will gladly send it to you by post. A CHF 6 fee is charged for this service which will be automatically deducted from your Reka account. 
Please get in touch with our customer service – either by using the contact form or by calling us on +41 31 329 66 67.

How can I block/unblock my Reka-Card?

Blocking:

  • Online: log in to the customer portal and select the “Blocking” function. To obtain a new Reka-Card, contact our customer service on +41 31 329 66 67.
  • Telephone: Report the loss immediately to our customer service on +41 31 329 66 00. Outside office hours, you can leave a voice message with the blocking order on our answering machine. The following information will be necessary:
    • First name and surname
    • Full address
    • Telephone number
    • Reka account number or Reka-Card number
    • User-ID or customer number
    • Explain that your Reka-Card must be blocked. The card can only be blocked when all information required is complete and correct.

Unblocking:

  • Online: you can unblock your Reka-Card in the customer portal.
  • By phone or email: contact our customer portal by phone or email (kundenservice@reka.ch).
How do I obtain an additional card?

You can only order an additional card via our customer service. Please note that a fee will be charged. You will find all fees in our fees overview.

Can I overdraw my account with the Reka-Card?

No, with the Reka-Card you can only pay if there are sufficient funds in your Reka account.

How can I terminate my Reka-Card (Reka account)?

Fill in the termination form and return it either electronically to kundenservice@reka.ch or by post. If you have used up all your credit balance, you can terminate by phone.

Cancellation of the Reka-Card (Reka account) in the event of deat.

Please contact our customer service by telephone on +41 31 329 66 67. For termination, in addition to the termination form, we require a copy of the inheritance certificate.

Forms of Reka Money

General information concerning the forms of Reka Money

Which forms of Reka Money are available on the Reka-Card?

The Reka-Card can be loaded with the various forms of Reka Money. Reka-Pay is for holidays and leisure, Reka-Lunch for staff catering and Reka-Rail+ for climate-friendly mobility. 

I have a second form of Reka Money on my Reka-Card for the first time. What now?

Your Reka-Card must be updated so that both forms of Reka Money can be used as payment. You will find instructions for activation here: instructions for activating a second form of Reka Money

How can I select the form of Reka Money I require when paying?

If you’re paying at a Reka acceptance point which accepts several forms of Reka Money, you have the possibility to select the required form of Reka Money on the payment terminal screen. If only one form of Reka Money is accepted, the process is automatically completed using the form of Reka Money available. Selection is not possible with contactless payment.

Can I make a payment using two forms of Reka Money?

If the acceptance point allows partial payment, you can pay with two forms of Reka Money. There is one transaction per form of Reka Money. You can, for example, pay for an SBB General Season Ticket beginning with Reka-Pay and then continue with a second transaction using Reka-Rail+.

I have several forms of Reka Money. How should I proceed with an online payment?

If you have more than one form of Reka Money (e.g. Reka-Pay and Reka-Rail+) and as long as the acceptance point accepts them, you should register them singly, and separate from each other, in the appropriate application. In other words, you register the Reka-Card with the Reka-Pay form of Reka Money, and then once again with Reka-Rail+. Then you can conveniently select the required form of Reka Money during the payment process.

Can I make an account transfer with different forms of Reka Money? 

You can only make an account transfer when the accounts to be debited and credited have the same form of Reka Money. The recipient must have an active account with the corresponding form of Reka Money.

Reka-Pay

What is Reka-Pay?

Reka-Pay is Reka’s best-known and most popular offer. It can be used for many holiday and leisure activities.

Where can I pay with Reka-Pay?

Reka-Rail+ is widely accepted as currency in the public transport sphere – from buses, to boats, to trains, as well as at e-charging stations and shared mobility solutions. You’ll find all Reka-Rail+ acceptance points here.

Where can I obtain Reka-Pay?

Many employers provide Reka-Pay as a fringe benefit, bonus or gift, as well as employee associations, Coop with the Supercard and a 3% discount or online at 2%.

Reka-Lunch

What is Reka-Lunch?

Reka-Lunch is an earmarked currency for staff catering. Reka-Lunch is a form of Reka Money available on the Reka-Card.

Where can I pay with Reka-Lunch?

You can pay with Reka-Lunch in restaurants, staff restaurants, bakeries, take-aways etc. You’ll find all Reka-Lunch acceptance points here.

Where can I obtain Reka-Lunch?

You receive QR invoices for your annual quota from your employer. Two to three working days after you pay in, the Reka-Lunch credit is loaded on to your Reka-Card.  

Reka-Rail+

What is Reka-Rail+?

Reka-Rail+ is an earmarked currency for sustainable and climate-friendly mobility. Reka-Rail+ is a form of Reka Money, available on the Reka-Card.

Where can I pay with Reka-Rail+?

Reka-Rail+ is widely accepted as currency in the public transport sphere – from buses, to boats, to trains, as well as at e-charging stations and shared mobility solutions. You’ll find all Reka-Rail+ acceptance points here.

You do not receive Reka-Rail+ via your employer but would also like to travel at a better price with public transport?

At selected Coop supermarkets, Jumbo, Coop City and Coop branch offices you can enjoy a 3% discount on Reka-Pay upon presentation of your Supercard. You can use Reka-Pay credit both on public transport and many mountain railways, as well as at countless other acceptance points as a means of payment. In addition, you can conveniently register the Reka-Card as a means of payment in the SBB Mobile app and thus pay at webshops. 

Can I pay for filling my tank with Reka-Rail+?

No. Reka-Rail+ is exclusively for public transport and e-car charging stations.

How long are Reka-Rail-Checks valid?

No expiry date for Reka-Rail-Checks.

Can I pay at public transport vending machines with Reka-Rail-Checks?

Yes, Reka-Rail-Checks are suitable for SBB vending machines and those of other providers.

Reka customer portal

How can I log in to the Reka customer portal?

On the login page under reka.ch you enter your personal data such as your user-ID or email address and password. You will then land in your personal Reka account.

Your user-ID and your password are sent to you together with the QR invoice for your Reka Money quota. Please contact our customer service if you no longer have the information.

I cannot log in with my email address. What now? 

Your email is not registered under reka.ch. Please use your user-ID to be able to register your email address (user-ID format e.g. 01234567). After registering, you can also log in with your email address.

What is 2-factor authentication? 

2-factor authentication is a two-stage login procedure and increases access security to your account. This provides more advantageous liability conditions for you as a cardholder (see GTCs, # 29).

How do I arrange 2-factor authentication?

You activate 2-factor authentication directly in your Reka account. For this, you may choose between using an SMS or an authenticator app (e.g. Microsoft or Google Authenticator). If you have chosen to use an SMS, you will receive an SMS with a code valid once, sent to the registered mobile phone number, that you must enter in the Reka customer portal to log in. If you choose to use the authenticator app, you confirm your login with a code which you call up via an authenticator app.


In the customer portal, under “My profile”, you can change your mobile telephone number at all times or modify the security settings.

How can I check my account balance?

You can do this online via the Reka customer portal.

How can I consult my last transactions? 

You can do this online via the Reka customer portal.

How can I register a change of address?

Report a change of postal address in the customer portal and click on the “My profile” section. You can change your address there yourself. 
Otherwise, kindly fill in our contact form.  

Can I also settle payments for Reka Partners with my Reka-Card? 

Yes, payments for Reka Partners via the customer portal are possible. Invoices from specific acceptance points can be paid via your Reka account.

Where can I find the reference number for a payment to a Reka Partner? 

The reference number is on the QR invoice that you have received from your travel agent, Mobility or other Reka Partners. If you do not have or have not received a pay-in slip, please contact the invoice issuer directly.

Reka Gift Card

Can I give someone the Reka-Card as a present?

The Reka Gift Card is now available. You can order it here directly.   

Do I also pay an account management fee with the Reka Gift Card?

Unlike for the Reka-Card, there is no account management fee with the Reka Gift Card. Use of the card is free of charge for the recipient. 

How long is the Reka Gift Card valid?

The Reka Gift card is valid for three years from the date it is loaded or activated.

Where can I pay with the Reka Gift Card?

The Reka Gift Card is used in the same way as the Reka-Card as a means of payment at over 6,000 acceptance points. The Card can be used on the spot at payment terminals, in web shops and on apps (such as the SBB Mobile App).

Can I top up with more credit and continue to use the Card?

No, the Reka Gift Card is not re-loadable. It can only be loaded with credit once. The card cannot be re-used once the credit has been used up. It is made out of re-cycled material and can be returned to Reka for professional waste disposal when the credit has been used.

Can I check my balance and the Card’s expiry date?

You can conveniently check the credit available as well as the expiry date online. Scan the QR code on your Gift Card or log in to our website under Login with the data on your Card. You also have the possibility to access transactions via your Login, to un-block your Card or make an online payment.

Can I pay for the Reka Gift Card with the Reka-Card?

In the customer portal you can convert available Reka credit directly into Reka Gift Cards. In the webshop, payment is possible with Twint, credit or debit card.

Can I transfer a Gift Card to the Reka-Card?

Yes. In just a few steps, in your customer portal, you can transfer a Gift Card you have received to your personal Reka account.

Reka-Checks

Why has the sale of Reka-Checks been discontinued?

Over recent years, spending behaviour in Switzerland has increasingly evolved towards cashless payment. Customers’ need for online and digital currencies has therefore also increased. This can no longer be covered by physical checks. In addition, more and more Reka acceptance points rely on cashless payment.

Where can I buy Reka-Checks?

Paper Reka-Checks can no longer be purchased. Many employers give their employees Reka-Card credit as a fringe benefit with an average 20% discount. It’s worth asking your employer. Other sources are associations and unions. Supercard holders receive the practical Reka-Card with a 3% discount at selected Coop sales outlets (Coop Supermarkets, Jumbo and Coop City) and Coop branch offices.

What can I do with my remaining Reka-Checks? Can I still use them?

Reka-Checks already purchased retain unlimited validity and can also be used in future as a means of payment.

Form

How can I contact the Reka Money customer service?

Contact our Reka Money customer service on +41 31 329 66 67 or use our contact form.

Charging the Reka-Card with Reka-Checks

Complete the form and return it to us by post.

Information in the event of a departure

If you possess a Reka-Card and are about to leave the company that has covered your account management fee till now, there is no need to cancel your Reka-Card.
Download departure info

Reka-Card cancellation/offsetting

Complete the form and return it to us by post or by email to kundenservice@reka.ch.

Reka-Card Aufhebung / Saldierung

Füllen Sie das Formular vollständig aus und schicken Sie es uns per Post oder auch per Mail an kundenservice@reka.ch zu.

Reka Holidays

What is a Reka Holiday Village?

High-quality standards, an above-average price-performance ratio, additional services included in the price, a Reka host:ess on the spot, Rekalino Clubs mostly with childcare, large playrooms and games facilities, as well as lots of sports activities featuring in the extras that you’ll only find with us! On top of all this are our own outdoor or indoor pools with paddling pools for children and our free rental service for baby articles such as cots, table seats, buggies, etc. And especially popular with families: all our facilities have washing-machines and spin-driers – there’s simply more with Reka.

Which regions does Reka offer holidays in?

With Reka you’ll find a wide range of offers for holiday flats in the finest holiday regions in Switzerland, Italy, France, Spain, Germany and Croatia. In addition, we organize partnerships with the Ravensburger Spieleland Holiday Resort, as well as Center Parcs. All our holiday offers can be paid in full with Reka Money.

 

Where can I find information and offers for my holiday destination?

In good time prior to your departure, we send you useful tips and information on your stay by email. You’ll also receive the link to CODE2ORDER-guest information regarding your Reka stay. There you’ll find everything you need to know and discover from check-in to check-out! Your holiday region’s official website also has lots more information.

How do I book Reka Holidays?

You can book online on reka.ch or by phone +41 31 329 66 99. Our Central Booking Office will gladly advise you from Monday to Friday, from 8.30 am to 12.00 and from 1.30 to 5 pm.

Must I be a member to book a holiday flat with Reka?

No, there’s no membership with Reka.

 

What is all-included in the rental price?

Which additional costs will I have to pay? You will be informed during the booking process which services are included in the price and what you can book individually. Upon booking closure, an overview clearly lists all details and costs in your Reka account. This is where you can also add requests for modification. You don’t have a Reka account? Register in the Reka customer portal!

Are pets allowed?

Dogs are welcome in selected holiday resorts and flats (for a fee, see contract documents). Dog-friendly apartments are marked with the corresponding logo.

 

Up to what age can children sleep in a cot?

Up to 2 years-old, children are considered as infants and are provided with a cot, if this is included in your holiday flat.

How many people should stay in the apartment I’ve booked?

The maximum occupancy rate in the room description must not be exceeded. During the booking process you record in advance all travel participants.

I am expecting a visitor during my stay. Can they spend the night with us in the apartment?

Yes, as long as the maximum occupancy rate is not exceeded, your visitor may stay with you in the apartment. For security reasons, kindly announce your guests at the reception in advance. If you have booked via Reka Foundation For Holiday Aid, specific regulations apply here. Please inquire directly by phone on +41 31 329 66 80.

My preferred destination is fully booked. Do you have a waiting list?

No. We don’t have any waiting lists. All accommodation is directly bookable online where available.

I rely on a guide-dog. Can I bring him with me?

Yes, guide-dogs are welcome in all our Reka resorts. Please note that your dog must be identified as a guide-dog and kept on a lead. Please register him as soon as you book so that we are prepared.

I need a barrier-free apartment. How can I find one and how can I book it?

You’ll find all the information you need regarding our wide range on the «Barrier-free Holidays by Reka» website. Booking of a barrier-free apartment is possible upon request, directly online, by email to ferien@reka.ch or by phone +41 31 329 66 99. Our holiday advisors will gladly assist you.

Can I pay my holiday booking with Reka Money?

Yes, you can settle your holidays in your Reka account online and in full with Reka-Pay or paper Reka-Checks. With the Reka-Rail currency you can only pay for tickets on mountain railways and ski lifts as well as for public transport tickets such as rail tickets, season tickets or SBB RailAway offers. With the Reka-Lunch currency you can pay for restaurant and takeaway bills.
You don’t have a Reka account? Register in the Reka customer portal and discover all the advantages of Reka-Pay!

Which payment terms apply?

All payment terms are visible during the booking process and may vary according to the resort and offers.

Can I use several means of payment for the same invoice?

Yes, you can split payment of your invoice between different means of payment. As long as we receive the total amount at the conclusion of booking, no fee will be charged for payment by instalments.
Have you reached a limit with your digital means of payment and are you unable to settle the total amount with it?

For free «Payment splitting», please proceed as follows:

  • Select means of payment 1
  • Enter the required amount and authorize payment (in your app or on reka.ch)
  • A green tick appears after means of payment 1 to show the amount is available
  • Select means of payment 2 and authorize this (still outstanding) amount
  • A green tick appears after means of payment 2 to show the amount is available

You can split payment over as many means of payment as you like.

How can I pay for my holidays with the individual forms of Reka Money?
  1. You still have Reka-Checks in their note form and would like to use them as payment? We take them into account for your booking. Select this means of payment when you book. With our booking confirmation, you’ll receive a delivery note with all the necessary information.
  2. As a Reka Money customer WITHOUT a Reka-Card but WITH a Reka account you debit your Reka account online with the amount requested. 
  3. As a Reka Money customer WITH a Reka-Card and WITH a Reka account, you select the Reka-Card when booking as the means of payment and enter the required information.
  4. You have a Reka-Card but not a Reka Login? Quite simply book «as a guest». During booking, select the Reka-Card as the means of payment and enter the required information.

Why not open your personal Reka account too, free of charge, in a couple of clicks!
Take advantage for paying for your Reka Holidays as well. Enjoy easier booking and lots of interesting advantages.

At what point is the booking binding?

The rental contract between the tenant and Reka is binding from the booking closure, i.e. with the booking confirmation sent by email.

Why do I have to confirm the booking again after payment?

Payment and booking are two distinct processes. With the last booking confirmation, you bring both processes together and complete final closure. The prerequisite is that at least one payment has reached us.  
Currently, the following steps are required:

  1. Make payment and confirm
  2. Finally confirm booking

We are working on optimization of the process.
You will see that the booking is completed and valid in the email with the booking confirmation you will immediately receive from us.

Why, as a longstanding Reka Holidays customer, don’t I have a «Reka Login»?

To run our online booking system, we can only work with the Reka accounts of customers who use Reka Money and therefore already have a «Reka Login». Why not set up your personal Reka account with a «Login» yourself, free of charge, in a few clicks. This way you can simply and comfortably book, pay and manage your holiday bookings round the clock!

Open your own personal Reka account in 4 easy steps!
Set up your account in the online customer portal quickly and simply:

  1. Enter registration data
  2. Set your personal password
  3. Enter your email address
  4. Enter your mobile phone number

Set up your Reka account now!

Your advantages as a holiday guest with a Reka account:

  • Prompt holiday bookings
  • You pay directly online by Reka-Pay or invoice
  • Detailed booking overview
  • You only need to register your personal data once
How much does it cost to cancel?

Cancellation costs vary according to the offer and period. All payment terms are visible during the booking process. You’ll also find information on this in our Rental Terms and Conditions.

Can I take out a travel insurance on booking?

Reka offers you the possibility to insure the journey you book with our Partner AXA. The fee varies according to the holiday offers in Switzerland and abroad. So that the insurance protection is guaranteed, the invoice must be paid within 30 days of the booking closure.

What does «Booking on request» mean for me?

For the time being, we cannot offer you exactly the desired accommodation at the same dates. We are happy to clarify with our partner whether they can still confirm your desired flat or suggest an alternative.
Barrier-free flats are however reserved for guests who enjoy priority due to a handicap. In this case, as well, we will clarify for you in advance whether the flat can be released for you.

Can we just find and book a flat if we know its name?

No, you search, find and book the suitable offers according to holiday themes or regions. Enter a search term under  "Holiday Search & Bookin the field «Where to go?» e.g. «Holiday flat in Ticino» or «Valais», themes such as «Beach holidays», «Wellness» and «Short breaks». A hit list shows you all facilities linked with this search term. You can check out these offers first or book straightaway. Or you can visit the theme pages on offer for more inspiration or our specific destination pages to find out more about the holiday region.
When you click on «search», the list of all accommodation will appear, corresponding best to your search criteria and can be booked.

What is a «promocode» and how does it work?

The promocode entitles you to pay with (mostly reduced) special conditions. You receive promocodes thanks to special offers from our marketing department or you employer. You enter the code in the field marked accordingly in the red search bar.
Important: you must absolutely enter your promocode when you search for accommodation. After the code has been entered, the already reduced price will appear. We no longer take the promocode into account after booking conclusion.  

Your opinion is important to us!

Do you have questions or suggestions? We’ll gladly help you.

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For individual questions simply use our contact form.

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Questions, praise and criticism

If you have any questions, please do not hesitate to ask us.