Companies operating in the areas of tourism, mobility, catering or leisure activities may accept Reka Money. There are three different forms of Reka Money, each used for a different segment: Reka-Pay for holidays & leisure, Reka-Lunch for catering and Reka-Rail for public transport.

Your business can register as an acceptance point online in just a few easy steps. Registration

Registration is free. A commission is charged per transaction. The commission is 3% for Reka-Pay and 2.5% for Reka Rail. The commission rate is 1.5% for Reka-Lunch. This includes promotional activities through our channels.

No, this is free. All acceptance points can be found in a map view using search and filter. 

Display a Reka sticker at the entrance door or checkout where customers can clearly see it, for example. You can order Reka stickers in the customer portal under “Material”. 

Here you can filter and search for all acceptance points.

You can either do this yourself in the customer portal or fill in our contact form (under the heading Reka Money acceptance points). 

Reka-Pay and Reka-Rail must both be accepted in digital and physical form. Reka-Lunch is only available through the Reka-Card.

The three forms of Reka Money are each used specifically in a different business segment:

• Reka-Pay is for providers in the areas of tourism, leisure activities, gastronomy/catering and mobility (e.g. petrol stations, mountain railways, etc.).
• Reka-Lunch is used for all types of restaurant and catering services.
• Reka-Rail is used for public transport services.

Yes, you can accept either one or both forms of Reka Money. In order to make the best possible use of the potential for acquiring new customers, we recommend accepting payment by both Reka-Pay and Reka-Lunch. 

This takes a maximum of ten working days.

You will receive confirmation from us by e-mail. Activation of Reka-Card cannot be done automatically on all terminals; some terminals require manual activation. In such a case you will be informed accordingly.

Send an e-mail describing the problem to pos@reka.ch.

Yes, please e-mail us at pos@reka.ch.

Yes, please e-mail us at pos@reka.ch.

The transactions must be submitted within 30 days.

You will receive your login user name and password by post after registering. If you forget your user name or password, click on “Forgot password” when logging in. We will send you new login information. 

Just create a new one. 

You can find these in the customer portal under “Bordereau Archive”.

No, you are not obliged to give change in Swiss francs.

No, but you must verify that the packet is still intact and has not been previously opened. As there are different types of packaging with different denominations in circulation, please check the amount at the time of settlement. 

You must send us the Reka-Checks for reimbursement. All the materials required for submitting the Reka-Checks, such as special envelope for valuable consignments and bordereaus = are provided free of charge.

Yes, so that we know who submitted the checks and what amount you sent us. You can either fill out and print the consignment note online in the customer portal or fill out the delivery bordereau by hand and enclose it with the checks you submit for reimbursement. Important: A receipt must always be enclosed with the checks you send for reimbursement.

In the customer portal under “Order materials”, you can request that these items be sent to you.

In order to avoid losses by post, the following rules must be observed when
sending Reka-Checks and Reka-Rail vouchers: 

• Reka-Check dispatches up to CHF 1,000 are sent by Registered «R» mail (letters with postal certificate). Postal receipts must be kept. All losses must be reported directly to Reka (T +41 31 329 66 79 or kb@reka.ch). The shipping envelopes available free of charge from Reka must be used for mailing. Postage by registered «R» mail is reimbursed proportionally on an annual basis in accordance with the conditions defined at reka.ch.
• Reka-Check dispatches from CHF 1,001 to CHF 10,000 can be delivered to the Post Office. As packaging for this means of delivery, please use exclusively the special Reka valuables envelope (available free of charge). Receipts stamped by the post office and including the consignment number must be retained. These dispatches must not be stamped.. A list of all the post offices accepting such consignments can be found here.
• Reka-Check dispatches from CHF 10,001 to CHF 80,000 are sent by Loomis Schweiz AG (tel. 043 488 95 50). These dispatches via Loomis Schweiz AG are collected from your domicile and must not be stamped. You may order the corresponding valuables envelopes on: ch.customerservice@loomis.com > Art. 19744
• Reka-Check dispatches of over CHF 80,000 must be separated into several dispatches and a separate slip must be completed for each.

No, but here you can see which post offices do.

The amount is never reimbursed on a one-to-one basis because the commission is deducted from the amount to be paid. Sometimes there is also a discrepancy between the amount declared and the amount of the checks actually returned. Please note that if you send Reka-Rail and Reka-Checks in the same consignment, you will receive two separate payouts.

The payment serves as your confirmation. Should we find any discrepancies, we will inform you in writing. 

We adjust for discrepancies automatically. You will be paid the amount that we have received in the form of checks. 

Reka only assumes responsibility for damage or loss provided the following conditions are met:

• Reka-Check dispatches up to CHF 1,000 are sent by Registered «R» mail (letters with postal certificate). Postage costs for registered "R" items will be refunded annually, from 6 dispatches a year, at CHF 5.- per item.
  Important: You must absolutely keep the postal receipt. (In case of loss, Swiss Post Ltd is liable to the extent of the liability limits set out in the “Postal Services” terms and conditions for private customers.) As packaging please only use the special Reka delivery envelopes (free from Reka).
• Reka-Check dispatches from CHF 1,001 to CHF 10,000 can be delivered to the Post Office. As packaging for this means of delivery, please use exclusively the special Reka valuables envelope (freely available from Reka).
  Important: Be sure to keep the receipt with the dispatch number and the Post Office stamp. These dispatches must not be stamped.
  Please note: Some Swiss Post Offices do not offer these services. You will find your nearest suitable Post Office here.
• Reka-Check dispatches from CHF 10,001 to CHF 80,000 are sent by Loomis Schweiz AG (tel. 043 488 95 50). These dispatches via Loomis Schweiz AG are collected from your domicile and must not be stamped. You may order the corresponding valuables envelopes on: ch.customerservice@loomis.com > Art. 19744
• Reka-Check dispatches of over CHF 80,000 must be separated into several dispatches and a separate slip must be completed for each.

Address your dispatches as follows: Reka, Postfach, 3001 Bern.
 

Postage costs for registered "R" items will be refunded annually, from 6 dispatches a year, at CHF 5.- per item.