07.09.2023
Extremely unpleasant accommodation surprise
Even regarding the fact that Brunner-Lauber is a budget-friendly accommodation in Zermatt, I have never been in a rented app or even a budget hostel in which I didn't get ANY towels or made beds, just bold mattress, anywhere in the world. Hairdryer? Forget it. Also, we rented four-bed app, but the owner charged us cleaning fee for five beds, although there was only two of us. Pre-arrival contact with owner only by telephone, don't even try via e-mail because she is not replying to any for weeks. Otherwise, the accommodation is clean and nice with great balcony, but these few basic things leave a very, very bitter taste. This was my fifth time in Zermatt and I definitely wouldn't recommend Brunner-Lauber.
Even regarding the fact that Brunner-Lauber is a budget-friendly accommodation in Zermatt, I have never been in a rented app or even a budget hostel in which I didn't get ANY towels or made beds, just bold mattress, anywhere in the world. Hairdryer? Forget it. Also, we rented four-bed app, but the owner charged us cleaning fee for five beds, although there was only two of us. Pre-arrival contact with owner only by telephone, don't even try via e-mail because she is not replying to any for weeks. Otherwise, the accommodation is clean and nice with great balcony, but these few basic things leave a very, very bitter taste. This was my fifth time in Zermatt and I definitely wouldn't recommend Brunner-Lauber.
Weniger anzeigen