Current Coronavirus situation

Reka holiday resorts will be closed from 19.03. until 14.05.2020

 

Bookings with departure between 19.03 and 14.05.2020.  

 

Temporarily closed holiday resorts

By virtue of the Federal Council’s decree, we have evaluated the situation and decided to temporarily suspend our holiday operations. This means that from 19.03. until 14.05.2020 all Reka holiday resorts will be closed and that we can no longer welcome guests. This also concerns bookings for partner companies which were concluded by Reka. By taking this step, we are supporting official measures and doing everything possible to protect the wellbeing of our guests as well as our staff.

What does this mean for our customers

Customers with a holiday contract with departure between 19.03 and 14.05.2020 will not be able to take their holidays.  Regarding compensation (rebooking, cancellation) we shall be contacting you personally within the next 2-3 weeks. For staff availability reasons, we would be most grateful if you could wait for us to get in touch with you, rather than actively approaching our booking office. You need not do anything for the moment.

Fair and practicable solutions

The entire Reka Holidays Team is doing their utmost to deal with our customers’ concerns and it means a great deal to us to be able to find fair and practicable solutions for you. We therefore kindly ask for your understanding that in these exceptional circumstances response time is necessarily longer than usual and thank you for your patience. We shall bear in mind all pending issues you have already mentioned by email and discuss them when we contact you.

Bookings with departure after 15.05.2020

At this stage, we anticipate that our resorts will be reopening as of 15.05.2020. However, in this respect we must take into account the progress of the pandemic and Swiss Federal government and EU decrees.

You will receive continuous updates here.

If you would like to rebook your holidays:

Kindly contact the central rentals office via ferien@reka.ch with details of your contract number as well as required holiday dates.

If you would like to cancel your holidays:

Cancellations are subject to the rental terms and conditions of Reka Holidays with corresponding cancellation periods.
Please get in touch with your travel insurance agent.


Information concerning Axa travel insurance: No retroactive insurance contracts will be accepted because an emergency situation has arisen with  the corona virus. At present, no travel insurance can be taken out for new bookings of holidays in Switzerland and holidays abroad.