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Coronavirus update

Reka Holidays are possible in spite of coronavirus

All of Reka’s Holiday Homes and other accommodation in Switzerland and as well as Center Parcs are open.

Safe and sound holidays

Generally speaking, appropriate protective measures have been implemented everywhere and operational restrictions may arise. Reka follows the public authorities’ recommendations extremely attentively. With your booking documents you receive all information about your holiday residence as well as precautions and measures. Current social distancing rules will be safeguarded in public areas such as swimming pools, fitness centres and games rooms. Hand hygiene is still extremely important. 

The link as well as the QR-Code for the C2o for the Holiday Village is printed on your contract. You’ll get all the necessary information here that you should know about your holidays on site.

From October 19, 2020, face masks are compulsory in all public areas throughout Switzerland. This is also valid for all Reka Holiday resorts with the exception of individual guest rooms/flats and sports and fitness facilities’ training areas. The rule does not apply however to children prior to their 12th birthday or persons who can prove that for specific, particularly medical reasons, they cannot wear a face mask.

Planning holidays is challenging and shrouded in uncertainty for all of us given the current Covid-19 situation. Reka Holiday homes offer the optimal solution for safe holidays. Individual travel, your own flat, personal service, controlled access to indoor pools, our clearly outlined protection concept for child care as well as improved cleaning frequency and intensity are all essential factors that vouch for safe holidays with Reka.

We have summarised the most important FAQ's for you.

Swiss entry requirements

You’ll find detailed information on valid entry requirements on the OFSP (Federal Office for Public Health) website.

Cancelling or changing bookings

If you prefer to cancel your holidays all the same, we offer you the following fair and flexible cancellation terms for holidays with an arrival date up to 30.06.2021. For all bookings with an arrival date as of 01.07.2021 the usual Rental terms and conditions | Reka are valid.
At Reka Holiday Villages and Resorts, for example:

  • Overview of Reka Holiday Villages
  • Overview of Reka Holiday Resorts

Booking cancellations and changes at Reka Resorts

You’ll find everything on fundamentally valid cancellations in the Rental Terms and Conditions Swiss Travel Fund (Reka) Cooperative.

Cancellation:
If, due to official travel restrictions, departure from one’s own country or entry to Switzerland is impossible (with the exception of quarantine measures and illness), the following applies: cancellation is possible, at the cost of the CHF 50.- processing fee, with a refund of the amount already paid. A booking modification, however, is free of charge in this case.
Changing a booking:
This is possible up to 10 days prior to departure at the cost of the CHF 50.- processing fee. (If the price of the new booking is lower than the previous amount paid, you will receive a Reka Holidays voucher worth the difference and valid for a booking date in the next 2 years.)

Cancelling and changing bookings at partner resorts in Switzerland

Cancelation: according to the Reka | Rental Terms and Conditions or the partner resort offer
Re-booking: according to the Reka | Rental Terms and Conditions or the partner resort offer

Cancelling and changing bookings abroad

  • Center Parcs: you’ll find all info here
  • Eurocamp: you’ll find all info here
  • Yellwocamper: you’ll find all info here
  • Golfo del Sole: Bookings with booking dates up until 2 July 2021 and travel dates in 2021 may be cancelled or changed free of charge up until 3 days prior to departure.
  • Partner resorts abroad: according to Reka | Rental Terms and Conditions 
  • Holidays in Italy are possible again! You’ll be in good hands everywhere and perfectly safe: all our partners guarantee a protection scheme.
    Would you like to obtain more information? Find all you need in the European Union Instructions concerning entry requirements for Italy.

Please note that these Terms and Conditions can be adapted to the current situation at any time.

How to cancel or change holiday bookings

Kindly get in touch with the central rental office via ferien@reka.ch together with the contract number and your required holiday dates and destination.

Information concerning AXA travel insurance

For existing bookings with the conclusion of a travel insurance policy, which do not yet have a specific Corona exclusion, the following condition applies;
AXA will pay the cancellation costs for holidays and travel to countries for which travel restrictions / travel warnings apply, at the earliest 30 days before the start of the trip. Cancellation costs are also covered if travel restrictions are suddenly imposed again due to a second wave. If a country imposes entry restrictions (border, quarantine) up to a certain date, Axa will cover the cancellation costs of trips commencing before that date. If someone falls ill with Corona and is therefore unable to travel, this is generally covered, even for contracts with the additional condition Corona. You can find the latest information at any time at https://axa.ch/en/insurance/coronavirus/intertours-travel-insurance.html.

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