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Coronavirus update

Safe and sound holidays

The situation has improved in Switzerland over the past weeks and months and most European frontiers are open.

Reka continues to follow the recommendations of the authorities with great care and appropriate protection concepts continue to be implemented in all our facilities. Individual arrival, your own holiday home, personal care, controlled access to the indoor swimming pool, the clear protection concept in childcare as well as the increase in cleaning intensity are important features that speak for an optimal solution and safe holidays with Reka – still now.

You will find detailed information on the protection concept and protective measures taken at the Reka Holidays Resort you have chosen using the QR code printed in the contract documents.

We have also assembled answers to your most important questions under FAQs.

For holidays abroad, the conditions and requirements of national and international authorities must be met. Please find out about these in the European Union’s pages on the subject, under entry requirements. All our partners follow a protection concept.

Cancelling and changing bookings in Reka Resorts and partner resorts in Switzerland.

For all bookings, the normal Rental Terms and Conditions | Reka apply from July 2, 2021.

Cancelling and changing bookings abroad

Please note that these Terms and Conditions can be adapted to the current situation at any time.

How to cancel or change holiday bookings

Kindly get in touch with the central rental office via ferien@reka.ch together with the contract number and your required holiday dates and destination.

Swiss entry requirements

You’ll find detailed information on valid entry requirements on the OFSP (Federal Office for Public Health) website.

Information concerning AXA travel insurance

For existing bookings with the conclusion of a travel insurance policy, which do not yet have a specific Corona exclusion, the following condition applies;
AXA will pay the cancellation costs for holidays and travel to countries for which travel restrictions / travel warnings apply, at the earliest 30 days before the start of the trip. Cancellation costs are also covered if travel restrictions are suddenly imposed again due to a second wave. If a country imposes entry restrictions (border, quarantine) up to a certain date, Axa will cover the cancellation costs of trips commencing before that date. If someone falls ill with Corona and is therefore unable to travel, this is generally covered, even for contracts with the additional condition Corona. You can find the latest information at any time at https://axa.ch/en/insurance/coronavirus/intertours-travel-insurance.html.

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