The Reka-Card – general information
The Reka-Card is the electronic equivalent of the Reka-Check and works like a debit card (e.g. like the PostFinance or the Maestro cards). It is linked with your Reka account and can be used together with the card PIN directly for payments at payment terminals. Please do not confuse the Reka-Card with a gift card. Unlike a gift card, the Reka-Card has direct access to your account balance.
- The Reka-Card offers a greater degree of security.
- If the card is lost, your credit balance is still available because the card can be blocked.
- As a Reka-Cardholder you take advantage of various reductions.
- With the Reka-Card you can pay to the nearest centime.
Many employers offer Reka-Money as a fringe benefit. Check whether yours does too. If you do not have the possibility to draw Reka Money via your employer, you can open a Reka account on reka.ch, make a deposit and then your personal Reka-Card will be released.
If you are interested in the Reka-Card as a company, please contact our sales team on +41 31 329 66 77 or use the employer calculator to work out how much the sale of Reka-Money would cost.
The card fee is always due in advance for the coming year and is charged for the first time when the account is opened. If the card fee is offered by the employer, the CHF 12.– fee debit is visible on the opening day in the Reka-Card account and the following day in the balance.
You have the following possibilities:
- using your quota, which you receive from your employer, employer organization or association in the form of paying-in slips
- using Reka-Checks, which you can send to us and with which we then credit your Reka account
- via online banking with a discount
You will find detailed information about this in the Reka customer portal.
You can change your Reka-Card PIN free of charge in the customer portal. You do not have to know your current PIN for this.
As an alternative, our customer service can order a new PIN for you and send it by post. For this, a CHF 6. – fee will be directly charged to your Reka account. Please use our contact form to get in touch with our customer service or phone them on +41 31 329 66 67.
The Reka-Card is a debit card, which does not require an identity check when payments are made. Lending your Reka-Card to a third person is therefore at your own risk. The Reka declines any responsibility.
Either you receive pay-in slips from your employer for your annual quota. These can also be found in your customer portal.
Or, if you have paid in all your pay-in slips, you can add funds to your Reka account using an online banking transfer. You will get a 2% discount. You will also find all relevant information in your customer portal.
From January 2021, you can also top up your Reka-Card with a 3% discount at all Coop sales outlets. This way you can re-load your Reka account quickly and easily.
For technical reasons your current Reka-Card has to be replaced early. This is why you will be receiving a new card free of charge. Please use your new card immediately and destroy your old one. Your previous Personal Identification Number PIN remains valid.
It is not possible to combine multiple Reka-Cards or accounts. A Reka account may only be held by a single natural person.
There are two types:
- Junior Card
- Partner Card
Additional cards have access to your Reka account like the main card. The Junior Card has a withdrawal limit of monthly CHF 200.–. The Partner Card, like your main card, has no withdrawal limit. Each additional card has its own PIN code, which can also be changed individually.
Junior and Partner cards can be applied for in our customer portal.
Paying with the Reka-Card
The Reka-Guide App is no longer available. You can explore all of our acceptance points using our smartphone-compatible website, or simply log into your customer portal to view the account balance or past transactions. Just save the page you want on your smartphone – then you are also just a click away from the information you are looking for.
Reka Money is an earmarked means of payment for services in the holidays and leisure sphere. Purchase of goods is only authorized in specific cases, for example when buying fuel. Purchase of other goods such as sports articles in a sports shop is not authorized. Rental equipment, however, may be paid with Reka Money.
You can refuel to the nearest centime with the Reka-Card at AVIA, BP and Coop Pronto petrol stations. The petrol station may provisionally debit a reservation amount until final accounting of payments.
Payment works in the same way as with the Maestro card. Depending on the card terminal model, contactless payment is also possible. In order to facilitate swift payment procedure for small amounts of up to CHF 40.–, entry of a PIN code is unnecessary for contactless payment.
A PIN code is always required for contact-based payment with the Reka-Card (insertion of the Reka-Card into the payment terminal). However, the PIN is not required for contactless payments of small amounts of up to CHF 40.–.
the contactless payment function?
Look out for the following symbol or ask at the sales point.
For the following reasons, payment with the contactless function is secure:
- The card never leaves your hand during the whole payment process.
- Data transfer from the card chip to the card reader is only possible if you hold the card up close to the card reader.
- You can only use the card for one transaction per contact with the card reader because the card’s security chip only ever generates a single, one-off code for each transaction. Multiple use of this code or an incorrect code will be immediately identified.
- For amounts of over CHF 40.–, you must enter the card’s PIN code as well.
Refusal of the card is possible. Please contact our customer service if your card is refused.
If you are paying at a Reka acceptance point which accepts several forms of Reka Money, you can select the required form on the payment terminal’s display screen. If only one form of Reka Money is accepted as a means of payment, the transaction is automatically carried out using the available form of Reka Money. Selection is not possible with contactless payment.
If the acceptance point allows partial payment, you can pay with two forms of Reka Money. For each form of Reka Money there is one transaction. For example, when paying for the SBB GA Travelcard, you can make one transaction with Reka-Checks and then complete the payment with a second transaction using Reka-Rail.
No. The Reka-Card can only be used as long as the Reka account has sufficient funds.
Here you will find an overview of all acceptance points where you can pay on their websites or applications. At many acceptance points the invoice can be settled via the Reka customer portal. You will be able to find information on the appropriate payment process in the description.
The Reka-Card must be consigned as a means of payment in the app. In the SBB Mobile app, it works like this: click on the «My settings», «Editing means of payment», «Adding a means of payment» Reka-Logo and enter the required information.
This varies with each acceptance point. In most cases, the Reka Logo features in the selection as a means of payment in the purchasing process. Choose this payment method and record the necessary information.
If you have more than one currency form (e.g. Reka-Pay and Reka-Rail) and as long as this is accepted by the Reka Partner, you must record them individually and separately in each application. In other words, record the Reka-Card with the Reka-Pay money form and then once again with Reka-Rail. Consequently, when you pay, you can comfortably choose the form of Reka currency you require.
Yes, many travel agencies accept Reka-Pay. You'll find the overview here. Please inquire directly with your travel agent about possible restrictions when paying with Reka-Pay as travel agents may set a limit for payment with Reka-Pay.
Blocking/Unblocking the Reka-Card
You have several possibilities for blocking your Reka-Card with us.
Immediately report the loss to our customer service on +41 31 329 66 00 (Monday to Friday, between 8.30 a.m. – 12 p.m. and 1.30 p.m. – 5 p.m.). Outside these hours you can record your blocking order on our answerphone. Please supply the following details:
- First name and family name
- Complete postal address
- Telephone number
- Reka account number or Reka-Card number
- User-ID or customer number
At the same time please stipulate that your Reka-Card must be blocked. Your card can only be blocked if all required details are complete and accurate.
Log in to the Reka profile and open the “My Reka-Cards” section. Then select the “Blocking the Reka-Card” function. A new Reka-Card will not be automatically issued for you. Please call our customer service on +41 31 329 66 67 to apply for a new Reka-Card.
You can simply and conveniently unblock your Reka-Card via your Reka account or by getting in touch with our customer service by phone or email.
When a card has been blocked, it is no longer accepted by the terminal. The following text is displayed: “Card blocked.” Please contact our customer service with our contact form or call +41 31 329 66 67.
As a rule you receive the replacement card within three to four working days.
In case of death, we recommend that you utilize the available Reka account credit balance or redeem it in Reka-Checks. For termination, in addition to the termination form, we require a copy of the inheritance certificate.
Reka-Card at Coop
Replacement of Reka-Checks by 01.01.2021
As of January 1, 2021, the electronic Reka-Card will replace the previous Reka-Checks at Coop. You can find the most important changes here at a glance.
The Reka-Card is modern and practical and enables you to pay cash-free. Compared to Reka-Checks, it provides more security: customers can register and their credit is protected against card loss or theft.
You can buy Reka-Checks until 31st December, 2020. From 2021, there will only be the Reka-Card.
You can no longer buy Reka-Checks directly. By registering your card, you activate your Reka account and can order Reka-Checks from your account credit balance at home. Delivery charge is CHF 10.00. Please get in touch with us.
The Reka-Card is now being offered at the Coop for security reasons: it is modern, practical and offers customers more security when they register the card.
Buying/Loading the Reka-Card
The Reka-Card functions like a debit card (e.g. the PostFinance card or the Maestro card) and can be used as payment at Reka acceptance point terminals.
With the Reka-Card you pay cash-free. When you register your Reka-Card, it offers more security (e.g. in the event of card loss). With the Reka-Card you can pay to the nearest cent as well as cash-free. In addi-tion, you can use it to pay in lots of web shops and Reka partner apps, such as e.g. the SBB or FAIRTIQ apps. These can be found under “Finding acceptance points”.
You enjoy the 3 % discount on digital Reka assets that you can load on to your Reka-Card. You can only purchase a Reka-Card at the Coop, however, if you have a Coop Supercard.
In selected Coop supermarkets such as Coop Bau+Hobby, Coop City and Coop branch offices.
You can load Reka credit at the customer service (in selected Coop supermarkets such as Coop Bau+Hobby, Coop City and Coop branch offices).
The minimum top-up amount is CHF 10.- in Reka Money.
The maximum daily limit is CHF 3,000. - in Reka-Pay.
The non-registered card is provided with a top-up limit. The total amount of all top-ups cannot overshoot the top-up limit of CHF 5,000.– in Reka-Pay. An overshoot is only possible after successful registration here.
Yes. This is possible at selected Coop supermarkets, such as Coop Bau + Hobby, Coop City and at branch offices.
Cash, MaestroCH, the Supercard credit card (Mastercard, Visa & Visa Prepaid), Visa Debit, Debit Mastercard and VPAY (other credit cards are not accepted.)
Registering the Reka-Card
When you register your Reka-Card, your credit balance is secured and protected thanks to a personal PIN. If you don’t register your Reka-Card, the PIN pre-printed on the front of the card is valid and pro-vides no protection in case of card loss.
As soon as credit is loaded on to your Reka-Card, an account is opened for the card. As soon as you regis-ter your Reka-Card, you have access to it and your credit balance is personalized and thus protected.
No. You can continue using your Reka-Card.
No. But, for a fee, you can request a card replacement. Kindly contact our customer service for this. The replacement card costs CHF 12.- in Reka Money.
No. Registration must be done personally online.
Please open a free account with an appropriate provider.
The Reka-Card is free of charge for 2021 for Coop staff members and Coop customers. From 2022 the annual card fee will be CHF 6.– in Reka Money.
The CHF 6.– card fee is automatically debited from the digital Reka credit after the card is loaded for the first time. You must bear this fee in mind when you load the card. Example: You load CHF 50.– on to a Reka-Card, the CHF 6.– for the card fee is debited and the actual remaining credit amounts to CHF 44.–.
The card and account fee amounts to CHF 6.– annually and will be charged when you load the card the first time (i.e. debited from your credit balance). When you register your Reka-Card in 2021, this first annual fee will be waived and the amount credited to your account again within a few hours.
The card fee covers account management. This includes numerous online services: you can change your PIN, block your card, your credit is protected, you can check your balance and the last transactions, you can transfer credit to another Reka account, pay invoices of selected Reka partners, and lots more.
Coop covers half the cost.
No. When you receive the Reka-Card from your employer, the card fee is applied as stipulated by your employer. There is no card fee refund. Thanks to your employer, you receive an annual quota of Reka Money with a high discount as well as pay-in slips delivered to your address so that you can pay in and load your credit conveniently at home.
PIN / Blocking the card / Account balance /
Closing the account
When you buy your Reka-Card it is not personalized and can be used right away as a means of payment at Reka Acceptance points. As soon as you register your card, you can change the PIN and your credit balance is protected.
You can register your Reka-Card under reka.ch/card. On this page you’ll be guided step by step through the registration process and will be able to change the PIN.
If you have not registered your card the money is lost. If, however, you registered the card you can block it online or have it blocked by our Customer Service (using the contact form or by phone +41 31 329 66 00).
An account transfer can only be made to a registered Reka-Card. The card can be registered under reka.ch/card.
You can top it up at all times with new credit at selected Coop sales points.
The Reka-Card as a gift
Yes. You can. The beneficiary can register their Reka-Card upon reception and change the PIN. The credit balance is thus secured.
You can top it up with more credit at the Coop or close the account.
Yes. The card fee will be automatically debited when the card is loaded the first time. Please bear this fee in mind therefore when choosing the amount you wish to give. Example: you load CHF 50.- on to a Reka-Card and the beneficiary actually only receives a credit of CHF 44.-.
The beneficiary can register their Reka-Card online, change the PIN and is also refunded for the CHF 6.-. It is important that the registration takes place in 2021.
Reka Money quota
After your first payment you automatically receive your personal Reka-Card. Your employer will have sent you an information letter about this with all necessary details such as the terms and conditions. Your personnel department will gladly help you with any queries you may have.
Many employers provide Reka Money for their staff with a generous discount. To this effect, the staff member annually receives one or more paying-in slips for a stipulated amount. We call the total amount of these paying-in slips “the employer’s quota”.
Because this is a voluntary fringe benefit, there is no payment obligation. What is important, however, is that the payment always corresponds to the amount on the paying-in slip. You can’t pay in only part of the amount printed on a single paying-in slip.
Your employer’s paying-in slips are a purely voluntary fringe benefit regarding which there is no payment obligation for you at all. You don’t have to pay these slips in if you do not wish to.
No. Reka Money has no expiry date, whether it is in the form of Reka-Pay, Reka-Lunch or Reka-Rail. However, the paying-in slips are only valid until their expiry date. If they are not paid in before this, at a later date the staff member will no longer be entitled to draw the discounted Reka Money offered by the employer for the corresponding year.
You can verify this quite simply yourself: if the reference number on your paying-in slip begins with a 14, your Reka-Checks will be delivered to your postal address, but if the reference number begins with a 15, the amount paid in will be automatically credited to your Reka account.
No. This decision will be taken by your employer. After your payment, either Reka-Checks will be delivered directly to your home address or a Reka account will be opened for you and a Reka-Card issued with it. However, if you prefer Reka-Checks and do not wish to enjoy the Reka-Card’s numerous advantages, you can convert your electronic money online in your Reka account into Reka-Checks. Due to the cost incurred by registered check delivery, a conversion fee of CHF 10.– is charged. This amount will be debited from your account prior to delivery. Important: you can only draw Reka-Checks in CHF 10.– and CHF 50.– denominations.
You may pass on your pay-in slips or your quota. Please note that in the case of a payment, the amount paid in will always be credited to the entitled Reka Money recipient account. If the latter does not yet have a Reka-Card, a Reka account with a Reka-Card will be opened automatically after the payment. The credit can be transferred to a third party via Reka profile using an account transfer.
Reka-Check is now Reka-Pay
Reka-Pay is the digital currency for Reka-Checks.
The designation Reka-Check refers to a note. With the digitization of payment transactions, the term Reka-Check is confusing within the overall system and is no longer up-to-date. Some 70% of payments with Reka Money are now performed electronically and only 30% still with the paper Reka-Checks. Hence the change to the neutral term Reka-Pay. Reka-Pay continues to be the earmarked means of payment for holidays, PT tickets, fuel and leisure activities.
You can pay with Reka-Pay at all Reka acceptance points which have a terminal and in Reka partners’ web shops and apps (e.g. SBB, Fairtiq). These acceptance points can be found under «Finding acceptance points» on the reka.ch website.
Reka-Pay is provided by many employers as a fringe benefit, bonus or gift, at employees’ associations and at Coop with a 3% discount, using the Supercard.
No. Your credit balance remains unchanged. Only the name changes because Reka-Check in its digital money form is now called Reka-Pay.
A conversion is not necessary. Only the name changes. Reka-Check’s digital money form is now called Reka-Pay.
Reka-Checks are still fully valid and accepted at many acceptance points. You’ll find the acceptance points under «Finding acceptance points» on the reka.ch website.
Reka-Lunch is a specific means of payment earmarked for staff catering. It is a form of Reka Money which is available on the Reka-Card. Reka-Lunch can only be obtained through employers who supply it.
You receive pay-in slips for your annual quota from your employer. Two or three working days after the payment has been made, the Reka-Lunch credit will be added to your Reka-Card. If you have used all your pay-in slips, you may proceed with EasyLoad. This is a quick and straightforward way of topping up your Reka-Lunch account again with a 1% discount.
As soon as the first payment is made, the Reka-Card will be sent to your private address. Your PIN will follow by separate mail.
The login data will be sent together with the pay-in slips.
Your employer decides on the discount for Reka-Lunch. Therefore, it can vary according to the employer.
Reka-Lunch is reserved for exclusive personal catering use and is blocked for the purchase of other goods and services.
Your employer fixes the annual quota, which cannot be exceeded.
General information about Reka-Rail
Reka-Rail Checks are earmarked for use and exclusively redeemable at public transport acceptance points. You’ll find an overview of all acceptance points under reka.ch.
Reka-Rail exists physically as a note as well as electronically on the Reka-Card. However, the electronic form on the Reka-Card is only obtainable via your employer.
Reka-Rail Checks can be bought at Manor with the Manor World Mastercard®.
You obtain a 3% discount at Manor with the Manor World Mastercard® on Reka-Rail. Thanks to a special offer, you can even get a 4% discount from September to December!
Reka-Rail Checks have no expiry date.
Yes. Reka-Rail Checks are machine readable and redeemable at SBB and other automats.
No. Reka-Rail is exclusively used for public transport.
2 denominations of Reka-Rail Checks exist: 10.- or 50.- notes.
Reka-Checks are redeemable at some 9,000 redemption points such as hotels, restaurants, travel agents, Reka Holidays and public transport sales points, event tickets counters (at SBB railway stations), museums, mountain railways and ski lifts, leisure parks, sport and fitness centres, circuses, zoos and many more. You’ll find a list of all redemption points at reka.ch
Over 4,200 forward-looking employers emit Reka Money for their employees as a fringe benefit with an average 20% discount. It is worthwhile asking your employer for details. Other purchasing sources are associations and trade unions. Supercard-holders receive the practical Reka-Card with a 3 % discount at selected Coop sales points (Coop supermarkets, Coop Bau+Hobby and Coop City) and Coop deposit branches.
From many employers, associations and trade unions you can obtain Reka-Checks with up to 20% discount, and 3% discount from Coop.
From January 2021, at selected Coop sales points (Coop supermarkets, Coop Bau+Hobby and Coop City) as well as Coop deposit branches, Coop will be selling the practical Reka-Card instead of Reka Checks.
Reka-Checks have no expiry date.
Yes, at AVIA, BP and Coop Pronto petrol stations you can pay with Reka-Checks. Reka-Checks and Reka-Cards are machine-readable.
Yes, Reka-Checks are machine-readable and redeemable at SBB, AVIA, BP and Coop Pronto dispensers and other vending machines.
No, Reka-Checks cannot be exchanged for cash.
Reka-Checks exist in CHF 10.– and CHF 50.– denominations.
No, our redemption partners are not obliged to give change in cash.
My Reka account
Reka customer portal
Enter your personal data such as your user ID and password on reka.ch to access your personal Reka account.
Your user ID and password will have been sent to you with your paying-in slips for your Reka-Money quota. If you don’t have them anymore, please contact our customer service.
Your email address is not registered with reka.ch. Kindly use your user ID to log in. Subsequently you can register your email address (format user ID: e.g. 01234567). Once it is registered, you will be able to log in with your email address as well.
You can reset your password yourself at all times. You can request a new password by clicking on “Password forgotten” under reka.ch. The new password will be sent to you by A-Priority post. If your email address or mobile phone number is registered in your Reka profile, you will receive the reset password electronically.
2-way authentication is a 2-stage registration procedure and optimizes security for access to your account. For you as an account holder, this results in advantageous liability conditions (see GTC, paragraph 29).
For a 2-way authentication, register your mobile phone number in your Reka account. Each time you log in to the Reka customer portal you will then receive an text message with a unique code, valid only once, which you must enter via the Reka profile.
Under “My Profile” you can change your mobile phone number or activate/disable the 2-way authentication function at any time.
If you have registered your old mobile phone number and can no longer sign in to the Reka customer portal, please contact our customer service.
You have the following possibilities:
- using your quota, which you receive from your employer, employer organization or association in the form of paying-in slips
- using Reka-Checks, which you can send to us and with which we then credit your Reka account
- via online banking with a discount
You will find detailed information in the Reka customer portal.
Possible is a monthly or annual subscription. The account statement costs CHF 2.50 per dispatch. In your customer portal you can download an extract yourself.
You can check your transactions at any time in your personal account in the Reka customer portal. Information by telephone is also possible (the customer’s identity is verified with control questions).
You’ll find the reference number on the paying-in slip you received from your travel agent, Mobility or any other Reka partner. If you do not have a paying-in slip or were not sent one, please contact the invoice issuer directly.
An account transfer will only work when the debit and credit accounts correspond with the same form of Reka Money. The recipient must have an active account with the corresponding form of Reka Money.
You can convert your available credit balance into Reka-Checks or Reka-Rail in your personal Reka account. Due to the registered postage costs incurred, check delivery costs CHF 10.–, which will be directly charged to your account.
Reka Holiday Villages offer high quality and above-average value for money, plus a range of extra services: Reka hosts on site, Rekalino Club with childcare, large playgrounds for children, play areas and playrooms, mini golf, table tennis, volleyball, billiards etc.
Outdoor and indoor swimming pools with paddling pool for kids
Free baby equipment rental service for items such as cots, changing pads, baby bathtubs, table chairs and highchairs, baby backpack carriers, pushchairs and prams. Laundry facilities with washing machine and tumble dryer.
Reka has a wide range of holiday homes on offer in Switzerland, Italy, Spain, Germany and Croatia. We also partner with the Ravensburger Spieleland leisure park, Eurocamp and Center Parcs.
All Reka offers can be paid in full with Reka Money.
Booking is possible online at reka.ch or by phone at +41 31 329 66 99. The booking centre is open Monday through Friday from 8.30 a.m. to 12.00 p.m. and from 13.30 p.m. to 5 p.m.
No, Reka does not offer memberships.
The rental contract with Reka is binding as soon as the booking is concluded, i.e. when you receive your booking confirmation by e-mail or by post.
A deposit (20% of the rental price, minimum CHF 200, maximum CHF 500) is due within 30 days of booking. The balance of the rental price must be paid no later than 42 days before the start of your holiday.
Yes, a Reka holiday booking can be paid in full with Reka Money (Reka-Checks or Reka-Card).
Yes. Reka offers the option of insuring your booked trip. The fee varies depending on the specific offer and whether your destination is in Switzerland or abroad. For the insurance cover to take effect, the premium must be paid within 30 days of making the booking.
Dogs are allowed in selected holiday resorts and holiday apartments (subject to a fee, see contract documents). Pet-friendly resorts and holiday homes are indicated accordingly on reka.ch.
Cancellations must be made in writing (by e-mail, post or fax). The date your cancellation is received by Reka applies (not the postmark). If your cancellation is received on a Saturday, Sunday or public holiday, the applicable cancellation date is the next working day.
Cancellation costs may vary according to the offer and the time of cancellation. Detailed information can be found at https://reka.ch/en/rekaholidays/service/Seiten/rental-terms-conditions.aspx
Reka Holidays in spite of coronavirus
Reka takes the greatest care to ensure that official recommendations are constantly observed. In public spaces such as indoor pools, fitness centres and play areas, current social distancing rules must be safeguarded. Furthermore, hand hygiene is also essential and face masks are compulsory in all interior areas accessible to the public.
Our indoor pools, including wellbeing centres, and the Rekalino family programme are still available. However, the best person to contact for more detailed information would be our on-site host.
The link as well as the QR-Code for the C2o for the Holiday Village is printed on your contract. You’ll get all the necessary information here that you should know about your holidays on site.
No. Quarantine regulations do not entitle you to special conditions.